1. What is the Potential of RPA?
The possibility of RPA (Robotic Process Automation) is known, for example, a system that simplifies the benefit procedure by this corona. This is an RPA system developed by NTT DATA that converts paper data using OCR into electronic data to reduce the work load.
In this way, By 2025, which is called the ※1 Cliff in 2025, it is expected that a considerable part of routine operations will be automated. RPA is a system that basically handles white-collar desk work (mainly routine work) automatically by the bot inside the computer.
In this way, there is no doubt that bots will automatically perform office work on behalf of humans in the future. It is not a negative idea that people are robbed of their jobs, but a future where people work on more creative work can be seen.
*1 Cliff in 2025: the future, if companies cannot realize digital transformation (DX) that will create and change new business models
12 trillion years after 2025 Yen/year economic loss potential.
2. Three Features and Benefits of RPA
The following three types of features and benefits are introduced.
●Desktop type RPA
●Server type RPA
●Cloud type RPA
2.1. Desktop Type RPA
The desktop RPA is installed on each PC, and the work for each PC is automated. The advantage is that it can be introduced in the short term and can be applied to small business offices such as departments and individuals. The desktop RPA is, so to speak, like an early stage RPA, and considering the reduction of man-hours and cost on a company scale, the server RPA is effective.
2.2. Server Type RPA
Server-based RPA is a method of installing and using it on a server of a core system, for example. Therefore, users can access the server and use RPA, so even if a problem occurs, each PC operates without problems, which is an advantage that the work can proceed. Also, unlike the PC type, more than 100 bots can work, which has the advantage of being able to handle various tasks such as form processing and data verification.
2.3. Cloud Type RPA
Cloud RPA is basically considered to be an evolution of server RPA. The same applies to virtual servers (virtualization). This is to run a bot that worked on a traditional on-premises server on a cloud server or virtual server. Clouds and virtual servers are increasing due to business segmentation and telework, so the advantage is that more bots can work.
3. About Four Risks of RPA
3.1 Risk of information leakage
The information sent to the robot etc also includes information such as ID and password. This is a risk of allowing access from a third party by leaking to the outside.
3.2 Risk of failure
The risk of failure is that the business will be interrupted if the machine stops, so there is a risk that recovery will take time.
3.3 Risk of malfunction due to system change
It is necessary to make changes to the RPA due to minor changes in work, but there is a risk of unexpected malfunctions at that time. This also applies to troubles that occur after the PC software version is upgraded.
3.4 Risk of not being aware of mishandling
Even if we have been automating our work by RPA for many years, and there is a risk that no one will notice it, even if we make mistakes, it will become a black box.