- What is RPA?
- Points for business improvement by RPA
- Which operations will be improved by RPA?
- Improvement case
1. What is RPA?
RPA(Robotic process automation) is one of the work automation solutions that reduces the man-hours and cost of operators by introducing RPA to routine work. RPA is being introduced at various sites in Japan, and it is also fulfilling Japan’s unique evolution. For automation, work can be replaced from humans to robots, and data can be automatically extracted from computers such as servers and listed. By automating routine tasks that previously required human intervention, you can focus on high value-added tasks. Some RPAs are also leading companies that utilize more advanced RPA solutions such as *1 Cognitive, *2 AI and *3 cloud.
*1 Cognitive RPA is an RPA tool and solution that improves the work of employees and customers by utilizing artificial intelligence (AI) such as optical character recognition (OCR), text analysis, and machine learning.
*2 AI (Artificial Intelligence) is a field in which intelligence is studied using computers instead of humans for intellectual behavior such as language theory, reasoning, and problem solving. Recently, AI is being used for automatic driving technology, automatic translation of cars, and recommended functions for EC sites. AI is one of the important technologies for future IoT and 5G technology.
*3 Cloud (cloud computing) provides services such as Web services and applications via computer networks such as the Internet. Often abbreviated as cloud, cloud is an English word for cloud, which means that you can access the cloud from various terminals via the web.
2. Points for business improvement by RPA
The point of business improvement by RPA is to think about which part of the business to automate routine work. If you have outsourced some routine work up to now, it will also be important to decide whether to perform in-house routine work by RPA. In addition, there are few companies that can expect efficiency improvement within their own company, and there are probably companies that do not need much at this stage, such as the cloud that has become a hot topic these days. However, it may be found in the future, so it is also important to understand your company’s business and RPA mechanism.
3. Which operations will be improved by RPA?
Examples of areas where RPA can improve work include, for example, document creation work, data entry work, and automation of mail data writing work. Listening to the voice of the site in-house, we investigate which part is taking time and automate it. However, there are some cases in which the actual automation only reduced the time by a few tens of minutes, so it is important to carefully consider whether RPA actually needs to automate work.
4. Improvement case
Here, we will introduce examples of routine work improvement by RPA.
・Data is downloaded from the system, linked to Excel data, macros, etc. to process the data and create a standard form (report creation from daily or weekly processing of the server Created).
・Check the data consistency (check the items in one system and the items specified in another system. Check the consistency between order data and billing data, etc.)